All goods sold by Lucy Langdale Interiors are subject to the Terms and Conditions set out below.  These Terms and Conditions will apply to all transactions made by email, telephone, fax or post.  Lucy Langdale Interiors may change these Terms and Conditions from time to time without notice.



“The supplier”, “We”, “us” and “our”means Lucy Langdale Interiors.

“Goods” and “Products” means any footstool or ottoman supplied by Lucy Langdale Interiors.

 “You”, “your” and “the Buyer” means the customer or the person who agrees to buy or buys goods from the supplier.

“Bespoke” means a product made to the customer’s specification.

“Additions” means legs, feet, trimmings, piping, buttoning



These terms constitute the Contract made between “you”, the customer, and “us”, Lucy Langdale Interiors.



All prices quoted are exclusive of fabric and delivery charges.



We require payment in full before any order will be accepted.  No order will be processed without a valid card payment in the name of the registered cardholder.


We accept all major credit cards to include Visa, Mastercard, Delta, Switch and American Express.  All credit and debit card transactions are subject to validation checks by the card issuer.  If the issuer of the card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of your order. 


Cheques must be cleared before any order will be processed.


Placing an Order:

You can place your order by fax, post or email.  All orders must be received in writing and will be confirmed by us prior to the order being processed.  Our acceptance of your order brings into existence a legally binding contract between us. 


All goods are made according to your instructions and requirements. You are responsible for ensuring that these instructions and requirements are correct at the time of order to include dimensions of the product, the additions and delivery.   


We reserve the right to refuse to supply any individual or company.


Product Description:

Every care has been taken to ensure that all product descriptions, measurements, colours and prices on our website are correct, however no responsibility will be accepted for errors and omissions.  Due to technical limitations and as the legs/feet are hand made from natural materials, there may be a slight variation in the colours of the legs/feet and the fabric. 


Our website is updated regularly.  We reserve the right to make minor alterations to our specifications, designs and prices without prior notice.



You will be given an estimated delivery date at the time of order.  Should we anticipate any unexpected delay in the delivery of your goods, we will endeavour to inform you at the time of order.


Once your requirements have been confirmed and fabric chosen (or supplied if using your own), we estimate a delivery time of 4 weeks.  Bespoke goods may take up to 6 weeks.  All goods are made to order and delivery dates are subject to our current workload. 


Goods can be delivered throughout the UK and Internationally.  Delivery charges are subject to the size of the product/s and location. 


Delivery of goods within a 20mile radius is free of charge.


Please contact us for prices for International deliveries.


For goods being delivered abroad, you will be fully responsible for any import duties or taxes applicable in the country concerned. 


All goods will be delivered to the address stated on the Order Form.  Please contact us within 7 days of the placing of the order if you wish to change this.


Risk and Ownership:

The risk in the goods will pass from the supplier to the Buyer on delivery of the goods.  Full ownership of the goods shall not pass to the Buyer until payment of the full price of the goods has been received and cleared by the supplier.



Cancellations and Modifications of Orders under the Consumer Protection (Distance Selling) Regulations 2000:


Under the Consumer Protection (Distance Selling) Regulations 2000, you have a statutory right to cancel your order and receive a full refund for any goods apart from those goods that have been personalised for you.  These Regulations apply only when there is no direct contact between the supplier and the buyer.  Where the Regulations do apply, you may cancel your order by writing to us by post, fax or email at any time up to and including the seventh day (excluding weekends and public holidays) after the day on which you receive your purchase.  If you do wish to cancel your order, please see the “Returns and Refunds” section of these Terms and Conditions for instructions on the return of the goods.  


If you wish to make any modifications to your order, please contact us immediately.  We will endeavour to make any modifications required, however this will depend on the stage we have reached in the production of the goods.  If the modifications required will incur additional costs to carry out, these will be payable by you within 7 days of your being notified of the amount.


Cancellation by Us:

We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered or we do not deliver to your area, or one or more of the goods you ordered was listed at the incorrect price due to a typographical error, or an error in the pricing information received by us from our suppliers.


If we do cancel your contract, we will notify you in writing and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event, within 30 days of your order.  We will not be obliged to offer any additional compensation for disappointment suffered.


Returns and Refunds where the Consumer Protection (Distance Selling) Regulations 2000 apply:


Goods returned under the Distance Selling Regulations:

If you wish to return any goods in line with the Distance Selling Regulations, please contact us to obtain a Returns Number within the correct time period.  This number must be clearly displayed with the goods on return.  We cannot be held responsible for any unidentifiable goods.


All goods must be returned to us in condition received in the original packaging if possible.  Goods must be returned to us within 14 days of informing us that you wish to return the goods.  Goods returned under the Distance Selling Regulations will be at your own expense.


All goods must be returned to the address on the “Contact” section of our website.


A full refund will be made of the cost of the goods to the original payment method unless we are notified otherwise, within 14 days of receipt of the returned goods.  The buyer will be responsible for the cost of the delivery of the returned goods.


Goods covered in buyer’s own fabric:

We regret that we are unable to offer a refund for ottomans covered in the buyer’s own fabric.  A refund of 50% will be payable for footstools covered in the buyer’s own fabric.


Bespoke goods:

We regret that we are unable to offer a refund for bespoke footstools and ottomans. 


Faulty or Damaged Goods:

For goods that are damaged in transit or faulty on arrival, you must contact us in writing within 7 days of receipt and we will arrange for collection at our expense.  Once the damaged good have been received by us, a full refund or replacement/repair will be arranged.




Any waiver of the provisions of these Terms and Conditions by us shall not be deemed as a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms and Conditions. 


Upholstery Guarantee:

The goods are guaranteed for 12 months from the date of purchase against faulty materials or workmanship.  During this period, they will be repaired or have parts replaced free of charge provided that:

i)                    The goods are returned to us with evidence of the purchase date

ii)                  The goods have been purchased by the user and not used for hire purposes

iii)                The goods have not been misused or handled carelessly

iv)                Repairs have not been attempted


Any claim made under this guarantee should be made directly to us.  The claim itself should be made in a letter setting out the date and place of purchase and giving a brief explanation of the problem which has lead to this claim.  This letter should then be sent together with the goods and proof of purchase date (preferably a receipt) to the following address:


Lucy Langdale Interiors

Hill House



Suffolk IP14 2HZ


Please note that it is essential that the letter of claim reaches the above address on the last day of this guarantee at the latest.  Late claims will not be considered.


This guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage. 



The extent of our liability in the event of any breach of these Terms and Conditions will be limited to the original value of the goods.  We will not be liable for any other damages resulting from the breach.


Force Majeure:

We will not be liable for any breach of agreement for non-performance or delayed performance of our obligations due to an extraordinary event beyond our, and your control.  Such events would include, but not be limited to war, strike, riot, crime, floods, drought, fire, legislation or other cause beyond the supplier’s reasonable control.


Any complaints must be addressed in writing to us by fax, email or letter to the contact details provided on our “Contacts” page of our website.  We will endeavour to acknowledge your complaint within 7 days. 


All complaints will be dealt with in a fair and confidential manner.



The sales of all goods supplied by us are governed by English Law. Any disputes will be subject to the exclusive jurisdiction of the English courts.



Privacy Policy:

We are committed to protecting your privacy and private information.  When you visit our website and obtain information on the goods available, you will remain anonymous.  However, when you request information and/or purchase goods via our website, we will collect your name, address, contact numbers, email and payment details. 


Any private information submitted to us will be stored for our use only.  This information may be used occasionally to keep you informed of our products and any promotional activities if consented to at the time you supplied the information.  No information will be passed onto any other party for mailing purposes. 


Please contact us if you have any queries regarding our Privacy Policy or if you wish to amend your contact details.


Security Policy:

We use established security measures to prevent the loss, misuse and modification of the information you have supplied. 


Statutory Rights:

The above terms and conditions do not affect your statutory rights.