Placing an Order

You can place an order by post or email.  All orders must be received in writing and will be confirmed by us prior to the order being processed.  Our acceptance of your order brings into existence a legally binding contract between us. 

All goods are made according to your instructions and requirements.  You are responsible for ensuring that these instructions and requirements are correct at the time of the order to include dimensions of the product, additional requirements and delivery. 

We reserve the right to refuse to supply any individual or company. 


Please do contact us for prices of any products detailed on this website. 


We require payment in full before any order will be accepted.  Cheques should be made payable to Lucy Hotham and must be cleared before any order will be processed.  Please do not send cash by post.  Bank details are available on request for online payments. 


You will be given an estimated delivery date at the time of order.  Should we anticipate any unexpected delay in the delivery of your goods, we will endeavour to inform you at the time of order.

Once your requirements have been confirmed and fabric chosen (or supplied if using your own), we estimate a delivery time of 6 weeks.  All goods are made to order and delivery dates are subject to our current workload.

Goods can be delivered throughout the UK and Internationally.  Delivery charges are subject to the size of the product/s and location.  Please contact us for prices.  Delivery of goods within a 20 mile radius is free of charge.

Returns and Refunds:  
Lucy Langdale Interiors must be notified in writing of any returns within 7 days of receipt of the goods.  Goods must be returned to us within 14 days following notification.  All goods must be returned to us in the condition received in the original packaging if possible.  Please refer to the Terms & Conditions section for full details.

Goods covered in buyer’s own fabric:  
We regret that we are unable to offer a refund for ottomans covered in the buyer’s own fabric.  A refund of 50% will be payable for footstools covered in the buyer’s own fabric.

Bespoke goods:  
We regret that we are unable to offer a refund for bespoke footstools and ottomans.

Faulty or Damaged Goods:  
For goods that are damaged in transit or faulty on arrival, you must contact us in writing within 7 days of receipt and we will arrange for collection at our expense.  Once the damaged goods have been received by us, a full refund or replacement/repair will be arranged.