Terms and Conditions
| Placing an Order |
| Pricing and Payment |
| Delivery and Returns |
| Terms and Conditions |
| Links |
 |
 |
 |
 |
All goods sold by Lucy Langdale Interiors are subject to the Terms and Conditions set out below. These Terms and Conditions will apply to all transactions made by email, telephone, fax or post. Lucy Langdale Interiors may change these Terms and Conditions from time to time without notice.
Definitions:
“The supplier”, “We”, “us” and “our”means Lucy Langdale Interiors.
“Goods” and “Products” means any footstool or ottoman supplied by Lucy
Langdale Interiors.
“You”, “your” and “the Buyer” means the customer or the person who
agrees to buy or buys goods from the supplier.
“Bespoke” means a product made to the customer’s specification.
“Additions” means legs, feet, trimmings, piping, buttoning
Parties:
These terms constitute the Contract made between “you”, the customer,
and “us”, Lucy Langdale Interiors.
Prices:
All
prices quoted are for the sizes shown on this website and are exclusive
of fabric and delivery charges.
Payment:
We
require payment in full before any order will be accepted. No order
will be processed without payment being received by online bank transfer
or cheque. Please contact us for bank details. Cheques should be payable
to Lucy Langdale Interiors.
Cheques must be cleared before any order will be processed.
Placing an
Order:
You
can place your order by post or email. All orders must be received in
writing and will be confirmed by us prior to the order being processed.
Our acceptance of your order brings into existence a legally binding
contract between us.
All goods are made according to your instructions and requirements. You are responsible for ensuring that these instructions and requirements are correct at the time of order to include dimensions of the product, the additions and delivery.
We reserve the right to refuse to supply any individual or company.
Product
Description:
Every care has been taken to ensure that all product descriptions,
measurements, colours and prices on our website
are correct, however no responsibility will
be accepted for errors and omissions. Due to technical limitations and
as the legs/feet are hand made from natural materials, there may be a
slight variation in the colours of the legs/feet and the fabric.
Our website is updated regularly. We reserve the right to make minor alterations to our specifications, designs and prices without prior notice.
Delivery:
You
will be given an estimated delivery date at the time of order. Should
we anticipate any unexpected delay in the delivery of your goods, we
will endeavour to inform you at the time of order.
Once your requirements have been confirmed and fabric chosen (or supplied if using your own), we estimate a delivery time of 4 weeks. Bespoke goods may take up to 6 weeks. All goods are made to order and delivery dates are subject to our current workload.
Goods can be delivered throughout the UK and Internationally. Delivery charges are subject to the size of the product/s and location. Delivery of goods within a 20 mile radius is free of charge.
For goods being delivered abroad, you will be fully responsible for any import duties or taxes applicable in the country concerned.
All goods will be delivered to the address stated on the Order Form. Please contact us within 7 days of the placing of the order if you wish to change this.
Risk and
Ownership:
The
risk in the goods will pass from the supplier to the Buyer on delivery
of the goods. Full ownership of the goods shall not pass to the Buyer
until payment of the full price of the goods has been received and
cleared by the supplier.
Cancellations
and Modifications of Orders under the Consumer Protection (Distance
Selling) Regulations 2000:
Under the Consumer Protection (Distance Selling) Regulations 2000, you
have a statutory right to cancel your order and receive a full refund
for any goods apart from those goods that have been personalised for
you. These Regulations apply only when there is no direct contact
between the supplier and the buyer. Where the Regulations do apply, you
may cancel your order by writing to us by post, fax or email at any time
up to and including the seventh day (excluding weekends and public
holidays) after the day on which you receive your purchase. If you do
wish to cancel your order, please see the “Returns and Refunds” section
of these Terms and Conditions for instructions on the return of the
goods.
If you wish to make any modifications to your order, please contact us immediately. We will endeavour to make any modifications required, however this will depend on the stage we have reached in the production of the goods. If the modifications required will incur additional costs to carry out, these will be payable by you within 7 days of your being notified of the amount.
Cancellation
by Us:
We
reserve the right to cancel the contract between us if we have
insufficient stock to deliver the goods you have ordered or we do not
deliver to your area, or one or more of the goods you ordered was listed
at the incorrect price due to a typographical error, or an error in the
pricing information received by us from our suppliers.
If we do cancel your contract, we will notify you in writing and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event, within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Returns and
Refunds where the Consumer Protection (Distance Selling) Regulations
2000 apply:
Goods returned under the Distance Selling Regulations:
If
you wish to return any goods in line with the Distance Selling
Regulations, please contact us to obtain a Returns Number within the
correct time period. This number must be clearly displayed with the
goods on return. We cannot be held responsible for any unidentifiable
goods.
All goods must be returned to us in condition received in the original packaging if possible. Goods must be returned to us within 14 days of informing us that you wish to return the goods. Goods returned under the Distance Selling Regulations will be at your own expense.
All goods must be returned to the address on the “Contact” section of our website.
A full refund will be made of the cost of the goods to the original payment method unless we are notified otherwise, within 14 days of receipt of the returned goods. The buyer will be responsible for the cost of the delivery of the returned goods.
Goods covered
in buyer’s own fabric:
We
regret that we are unable to offer a refund for ottomans covered in the
buyer’s own fabric. A refund of 50% will be payable for footstools
covered in the buyer’s own fabric.
Bespoke
goods:
We
regret that we are unable to offer a refund for bespoke footstools and
ottomans.
Faulty or
Damaged Goods:
For
goods that are damaged in transit or faulty on arrival, you must contact
us in writing within 7 days of receipt and we will arrange for
collection at our expense. Once the damaged good have been received by
us, a full refund or replacement/repair will be arranged.
Waiver:
Any
waiver of the provisions of these Terms and Conditions by us shall not
be deemed as a waiver of any subsequent breach or default and shall in
no way affect the other provisions of these Terms and Conditions.
Upholstery
Guarantee:
The
goods are guaranteed for 12 months from the date of purchase against
faulty materials or workmanship. During this period, they will be
repaired or have parts replaced free of charge provided that:
-
The goods are returned to us with evidence of the purchase date.
-
The goods have been purchased by the user and not used for hire purposes.
-
The goods have not been misused or handled carelessly.
-
Repairs have not been attempted.
Any claim made under this guarantee should be made directly to us. The claim itself should be made in a letter setting out the date and place of purchase and giving a brief explanation of the problem which has lead to this claim. This letter should then be sent together with the goods and proof of purchase date (preferably a receipt) to the following address:
Lucy
Langdale Interiors
Green Farm
Oddington
Moreton in Marsh
Gloucestershire
GL56 0XA
Please note that it is essential that the letter of claim reaches the above address on the last day of this guarantee at the latest. Late claims will not be considered.
This guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage.
Liability:
The
extent of our liability in the event of any breach of these Terms and
Conditions will be limited to the original value of the goods. We will
not be liable for any other damages resulting from the breach.
Force Majeure:
We
will not be liable for any breach of agreement for non-performance or
delayed performance of our obligations due to an extraordinary event
beyond our, and your control. Such events would include, but not be
limited to war, strike, riot, crime, floods, drought, fire, legislation
or other cause beyond the supplier’s reasonable control.
Complaints:
Any
complaints must be addressed in writing to us by fax, email or letter to
the contact details provided on our “Contacts” page of our website. We
will endeavour to acknowledge your complaint within 7 days.
All complaints will be dealt with in a fair and confidential manner.
Jurisdiction:
The
sales of all goods supplied by us are governed by English Law. Any
disputes will be subject to the exclusive jurisdiction of the English
courts.
Privacy
Policy:
We
are committed to protecting your privacy and private information. When
you visit our website and obtain information on the goods available, you
will remain anonymous. However, when you request information and/or
purchase goods via our website, we will collect your name, address,
contact numbers, email and payment details.
Any private information submitted to us will be stored for our use only. This information may be used occasionally to keep you informed of our products and any promotional activities if consented to at the time you supplied the information. No information will be passed onto any other party for mailing purposes.
Please contact us if you have any queries regarding our Privacy Policy or if you wish to amend your contact details.
Security
Policy:
We
use established security measures to prevent the loss, misuse and
modification of the information you have supplied.
Statutory
Rights:
The
above terms and conditions do not affect your statutory rights.