Terms and Conditions
All goods sold by Lucy Langdale Interiors are
subject to the Terms and Conditions set out below. These Terms and
Conditions will apply to all transactions made by email, telephone, fax
or post. Lucy Langdale Interiors may change these Terms and Conditions
from time to time without notice.
“The supplier”, “We”, “us” and “our”means Lucy Langdale
“Goods” and “Products” means any footstool or ottoman supplied by Lucy
“You”, “your” and “the Buyer” means the customer or the person who
agrees to buy or buys goods from the supplier.
“Bespoke” means a product made to the customer’s specification.
“Additions” means legs, feet, trimmings, piping, buttoning
These terms constitute the Contract made between “you”, the
customer, and “us”, Lucy Langdale Interiors.
All prices quoted are for the sizes shown on this website and are exclusive of fabric and delivery charges.
We require payment in full before any order will be accepted.
No order will be processed without payment being received by online bank
transfer or cheque. Please contact us for bank details. Cheques should
be payable to Lucy Langdale Interiors.
Cheques must be cleared before any order will
Placing an Order:
You can place your order by post or email. All orders must
be received in writing and will be confirmed by us prior to the order
being processed. Our acceptance of your order brings into existence a
legally binding contract between us.
All goods are made according to your
instructions and requirements. You are responsible for ensuring that
these instructions and requirements are correct at the time of order to
include dimensions of the product, the additions and delivery.
We reserve the right to refuse to supply any
individual or company.
Every care has been taken to ensure that all product
descriptions, measurements, colours and prices on our website
are correct, however no responsibility will be accepted for
errors and omissions. Due to technical limitations and as the legs/feet
are hand made from natural materials, there may be a slight variation in
the colours of the legs/feet and the fabric.
Our website is updated regularly. We reserve
the right to make minor alterations to our specifications, designs and
prices without prior notice.
You will be given an estimated delivery date at the time of
order. Should we anticipate any unexpected delay in the delivery of
your goods, we will endeavour to inform you at the time of order.
Once your requirements
have been confirmed and fabric chosen (or supplied if using your own),
we estimate a delivery time of 4 weeks. Bespoke goods may take up to 6
weeks. All goods are made to order and delivery dates are subject to
our current workload.
Goods can be delivered throughout the UK and
Internationally. Delivery charges are subject to the size of the
product/s and location. Delivery of goods within a 20 mile radius is
free of charge.
For goods being delivered abroad, you will be
fully responsible for any import duties or taxes applicable in the
All goods will be delivered to the address
stated on the Order Form. Please contact us within 7 days of the
placing of the order if you wish to change this.
Risk and Ownership:
The risk in the goods will pass from the supplier to the Buyer on
delivery of the goods. Full ownership of the goods shall not pass to
the Buyer until payment of the full price of the goods has been received
and cleared by the supplier.
Modifications of Orders under the Consumer Protection (Distance Selling)
Under the Consumer Protection (Distance Selling) Regulations
2000, you have a statutory right to cancel your order and receive a full
refund for any goods apart from those goods that have been personalised
for you. These Regulations apply only when there is no direct contact
between the supplier and the buyer. Where the Regulations do apply, you
may cancel your order by writing to us by post, fax or email at any time
up to and including the seventh day (excluding weekends and public
holidays) after the day on which you receive your purchase. If you do
wish to cancel your order, please see the “Returns and Refunds” section
of these Terms and Conditions for instructions on the return of the
If you wish to make any modifications to your
order, please contact us immediately. We will endeavour to make any
modifications required, however this will depend on the stage we have
reached in the production of the goods. If the modifications required
will incur additional costs to carry out, these will be payable by you
within 7 days of your being notified of the amount.
Cancellation by Us:
We reserve the right to cancel the contract between us if we have
insufficient stock to deliver the goods you have ordered or we do not
deliver to your area, or one or more of the goods you ordered was listed
at the incorrect price due to a typographical error, or an error in the
pricing information received by us from our suppliers.
If we do cancel your contract, we will notify
you in writing and will re-credit to your account any sum deducted by us
from your credit card as soon as possible but in any event, within 30
days of your order. We will not be obliged to offer any additional
compensation for disappointment suffered.
and Refunds where the Consumer Protection (Distance Selling) Regulations
Goods returned under the Distance Selling Regulations:
If you wish to return any goods in line with the Distance Selling
Regulations, please contact us to obtain a Returns Number within the
correct time period. This number must be clearly displayed with the
goods on return. We cannot be held responsible for any unidentifiable
All goods must be returned to us in condition
received in the original packaging if possible. Goods must be returned
to us within 14 days of informing us that you wish to return the goods.
Goods returned under the Distance Selling Regulations will be at your
All goods must be returned to the address on
the “Contact” section of our website.
A full refund will be made of the cost of the
goods to the original payment method unless we are notified otherwise,
within 14 days of receipt of the returned goods. The buyer will be
responsible for the cost of the delivery of the returned goods.
Goods covered in buyer’s
We regret that we are unable to offer a refund for ottomans
covered in the buyer’s own fabric. A refund of 50% will be payable for
footstools covered in the buyer’s own fabric.
We regret that we are unable to offer a refund for bespoke
footstools and ottomans.
Faulty or Damaged Goods:
For goods that are damaged in transit or faulty on arrival, you
must contact us in writing within 7 days of receipt and we will arrange
for collection at our expense. Once the damaged good have been received
by us, a full refund or replacement/repair will be arranged.
Any waiver of the provisions of these Terms and Conditions by us
shall not be deemed as a waiver of any subsequent breach or default and
shall in no way affect the other provisions of these Terms and
The goods are guaranteed for 12 months from the date of purchase
against faulty materials or workmanship. During this period, they will
be repaired or have parts replaced free of charge provided that:
The goods are returned to us with evidence
of the purchase date
The goods have been purchased by the user
and not used for hire purposes
The goods have not been misused or handled
Repairs have not been attempted
Any claim made under this guarantee should be
made directly to us. The claim itself should be made in a letter
setting out the date and place of purchase and giving a brief
explanation of the problem which has lead to this claim. This letter
should then be sent together with the goods and proof of purchase date
(preferably a receipt) to the following address:
Lucy Langdale Interiors
Moreton in Marsh
Please note that it is essential that the
letter of claim reaches the above address on the last day of this
guarantee at the latest. Late claims will not be considered.
This guarantee does not confer any rights
other than those expressly set out above and does not cover any claims
for consequential loss or damage.
The extent of our liability in the event of any breach of these
Terms and Conditions will be limited to the original value of the
goods. We will not be liable for any other damages resulting from the
We will not be liable for any breach of agreement for
non-performance or delayed performance of our obligations due to an
extraordinary event beyond our, and your control. Such events would
include, but not be limited to war, strike, riot, crime, floods,
drought, fire, legislation or other cause beyond the supplier’s
Any complaints must be addressed in writing to us by fax, email
or letter to the contact details provided on our “Contacts” page of our
website. We will endeavour to acknowledge your complaint within 7
All complaints will be dealt with in a fair
and confidential manner.
The sales of all goods supplied by us are governed by English
Law. Any disputes will be subject to the exclusive jurisdiction of the
We are committed to protecting your privacy and private
information. When you visit our website and obtain information on the
goods available, you will remain anonymous. However, when you request
information and/or purchase goods via our website, we will collect your
name, address, contact numbers, email and payment details.
Any private information submitted to us will
be stored for our use only. This information may be used occasionally
to keep you informed of our products and any promotional activities if
consented to at the time you supplied the information. No information
will be passed onto any other party for mailing purposes.
Please contact us if you have any queries
We use established security measures to prevent the loss, misuse
and modification of the information you have supplied.
The above terms and conditions do not affect your statutory