Delivery and Returns
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Delivery:
You will be given an estimated delivery date at the time of order.
Should we anticipate any unexpected delay in the delivery of your goods,
we will endeavour to inform you at the time of order.
Once your requirements have been confirmed and fabric chosen (or supplied if using your own), we estimate a delivery time of 6 weeks. Bespoke goods may take up to 8 weeks. All goods are made to order and delivery dates are subject to our current workload.
Goods can be delivered throughout the UK and Internationally. Delivery charges are subject to the size of the product/s and location. Please contact us for prices. Delivery of goods within a 20 mile radius is free of charge.
Returns and
Refunds:
Lucy Langdale Interiors must be notified in writing of any returns
within 7 days of receipt of the goods. Goods must be returned to us
within 14 days following notification. All goods must be returned to us
in the condition received in the original packaging if possible. Please
refer to the
Terms & Conditions
section for full details.
Goods covered in buyer’s
own fabric:
We regret that we are unable to offer a refund for ottomans covered in
the buyer’s own fabric. A refund of 50% will be payable for footstools
covered in the buyer’s own fabric.
Bespoke goods:
We regret that we are unable to offer a refund for bespoke footstools
and ottomans.
Faulty or Damaged Goods:
For goods that are damaged in transit or faulty on arrival, you must
contact us in writing within 7 days of receipt and we will arrange for
collection at our expense. Once the damaged goods have been received by
us, a full refund or replacement/repair will be arranged.