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Delivery and Returns
Delivery:
You will be given an estimated delivery date at the time of
order. Should we anticipate any unexpected delay in the delivery of
your goods, we will endeavour to inform you at the time of order.
Once your requirements
have been confirmed and fabric chosen (or supplied if using your own),
we estimate a delivery time of 6 weeks. Bespoke goods may take up to
8
weeks. All goods are made to order and delivery dates are subject to
our current workload.
Goods can be delivered throughout the UK and
Internationally. Delivery charges are subject to the size of the
product/s and location. Please contact us for prices. Delivery of goods within a 20 mile radius is
free of charge.
Returns and Refunds:
Lucy Langdale Interiors must be notified in writing of any returns
within 7 days of receipt of the goods. Goods must be returned to
us within 14 days following notification. All goods must be
returned to us in the condition received in the original packaging if
possible. Please refer to the Terms & Conditions
section for full details.
Goods covered in buyer’s
own fabric:
We regret that we are unable to offer a refund for ottomans
covered in the buyer’s own fabric. A refund of 50% will be payable for
footstools covered in the buyer’s own fabric.
Bespoke goods:
We regret that we are unable to offer a refund for bespoke
footstools and ottomans.
Faulty or Damaged Goods:
For goods that are damaged in transit or faulty on arrival, you
must contact us in writing within 7 days of receipt and we will arrange
for collection at our expense. Once the damaged good have been received
by us, a full refund or replacement/repair will be arranged. |
